Last updated: 5 August 2026
1. Overview and purpose
This Acceptable Use Policy applies to all current and prospective Users of the Websites, Platform, and Services operated by OAKDYNE LIMITED through https://oakscribe.com and https://dynevox.com.
The purpose of this Policy is to establish the conditions under which the Platform and Services may be accessed and used. It identifies permitted, restricted, and prohibited activities and explains the measures the Company may take where use of the Platform creates legal, operational, contractual, security, compliance, financial, or reputational risks.
The Company provides written translation and content adaptation Services. The Services must be used only for lawful and authorised purposes consistent with their intended scope.
This Policy applies to all activity involving the Websites, User accounts, Orders, Source Materials, project instructions, payments, communications, Translated Materials, and other Platform functions.
The Company may assess the nature of submitted materials, the intended purpose of an Order, account activity, payment information, or other relevant circumstances where reasonably necessary to determine whether the proposed or actual use complies with this Policy.
Where the Company reasonably believes that a User has breached this Policy, provided false, incomplete, misleading, stolen, or unauthorised information, or created an unacceptable risk, it may request clarification or supporting information, refuse or cancel an Order, pause work, restrict Platform functions, withhold Delivery pending review, suspend or close an account, preserve relevant records, or take another proportionate measure permitted by the Terms and Conditions and applicable law.
This Policy forms part of the Terms and Conditions and should be read together with the Privacy Policy. Terms defined in the Terms and Conditions have the same meaning in this Policy unless expressly stated otherwise.
2. Definitions
For the purposes of this Acceptable Use Policy:
"Company", "we", "us", or "our" means OAKDYNE LIMITED, a company incorporated in England and Wales under company number 16913553, with its registered office at 22-28 Wood Street, Doncaster, England, DN1 3LW.
"Websites" means https://oakscribe.com and https://dynevox.com, including their related pages, account areas, ordering tools, file-upload functions, payment interfaces, communication channels, support functions, technical features, and content.
"Platform" means the online translation service operated by the Company through the Websites, including all related systems, interfaces, User accounts, Order-management functions, communication tools, file-processing features, and associated technologies.
"User" or "Client" means any individual or legal entity that accesses the Platform, creates or uses an account, requests a quotation, submits Source Materials, places or manages an Order, makes a payment, receives Translated Materials, or otherwise uses the Services.
"Services" means the professional written translation and content adaptation services made available through the Platform. The Services do not include interpreting, voice-over, transcription, subtitling, certified, notarised, sworn, or legal translation services.
"Source Materials" means all files, text, data, instructions, terminology, references, images, and other materials submitted or made available by a Client in connection with an Order.
"Translated Materials" means the translation or other written output prepared and delivered in connection with an accepted Order.
"Service Performer" or "Translator" means an independent third-party professional engaged by the Company to perform all or part of an accepted Order. Service Performers are not employees, agents, partners, representatives, or legal affiliates of the Company.
"Prohibited Activities" means any activities, materials, instructions, intended uses, payment practices, technical actions, or other conduct prohibited under this Policy, the Terms and Conditions, or applicable law.
"Applicable Law" means any law, regulation, court order, sanctions requirement, legal obligation, or binding rule applicable to the Company, the User, the Websites, the Services, the Source Materials, the relevant Order, or the intended use of the Translated Materials.
3. Permitted use
Users may use the Websites, Platform, and Services only for lawful, legitimate, and authorised purposes consistent with the intended function of the Services.
Permitted use may include written translation or content adaptation of lawful:
- business and corporate materials;
- marketing, advertising, website, and product content;
- educational, training, and research materials;
- technical, software, and operational content;
- internal reports, correspondence, presentations, policies, and manuals;
- creative, editorial, media, and customer-facing materials;
- other written content accepted by the Company as part of an Order.
Users may place Orders, submit Source Materials and project instructions, communicate terminology, tone, formatting, audience, and Delivery requirements, request clarification or revisions within the confirmed Order scope, and contact the Company regarding payments, technical issues, complaints, refunds, or other service-related matters.
Translated Materials may be used for lawful internal, commercial, educational, technical, marketing, creative, digital, or similar purposes, subject to the confirmed Order scope and applicable law.
Users must not present or use Translated Materials as certified, notarised, sworn, legally authenticated, officially approved, or formally recognised where no such status has been provided.
The Client remains responsible for determining whether the intended use requires certification, notarisation, legal authentication, regulatory approval, professional review, or another formal requirement.
By submitting Source Materials, the Client confirms that it has all rights, permissions, licences, consents, lawful bases, and authority necessary for the Company and relevant Service Performers to access, store, review, process, translate, adapt, and deliver those materials.
Users must ensure that the submission, processing, publication, distribution, and subsequent use of Source Materials and Translated Materials comply with applicable law, contractual obligations, confidentiality duties, intellectual property rights, privacy rights, sanctions restrictions, and other third-party rights.
The Company does not independently verify every statement, ownership claim, consent, legal basis, or intended use connected with submitted materials. The Client remains responsible for the lawfulness and accuracy of the information and instructions it provides.
Source Materials and related personal data are processed in accordance with the Terms and Conditions, Privacy Policy, applicable confidentiality obligations, and applicable law.
4. Restricted behavioural and technical use
Users must not use the Websites, Platform, or Services in a manner that disrupts, overloads, damages, interferes with, or reduces the availability, security, integrity, or normal operation of the Platform.
Automated access, including the use of bots, scripts, crawlers, scrapers, or similar technologies, is prohibited unless expressly authorised by the Company in writing. Users must not create excessive accounts, submit automated or mass requests, extract Platform content or data, manipulate pricing or promotional mechanisms, generate artificial activity, or use Platform functions in a manner inconsistent with their intended purpose.
Users must not attempt to bypass, disable, interfere with, reverse engineer, or test without authorisation any technical, operational, access-control, verification, payment, fraud-prevention, or security measure implemented by the Company or its service providers.
Prohibited technical activity includes vulnerability scanning, unauthorised penetration testing, circumvention of access restrictions, manipulation of workflows, exploitation of technical weaknesses, interception of communications, or attempts to gain unauthorised access to accounts, files, systems, data, software, or infrastructure.
Users must not upload, transmit, store, or submit viruses, malware, malicious code, harmful scripts, corrupted files, or other technology intended or reasonably likely to damage, disrupt, impair, monitor, or interfere with the Platform, User devices, Service Performer systems, third-party services, or related infrastructure.
Users must not misuse Platform communication channels for spam, phishing, harassment, fraudulent requests, impersonation, unauthorised collection of data, or other abusive or misleading activity.
Users must not access, collect, disclose, or attempt to obtain personal data, confidential information, account credentials, files, or other protected information without proper authority.
The Company may apply proportionate technical, security, fraud-prevention, and usage-monitoring measures to detect unusual activity, investigate suspected misuse, maintain Platform integrity, and enforce this Policy.
A breach of this section may result in refusal or cancellation of an Order, restriction of Platform functions, suspension or termination of an account, preservation of relevant records, blocking of technical access, or other proportionate measures permitted by the Terms and Conditions and applicable law.
5. Legal and operational basis of this Policy
This Policy establishes the contractual and operational limits within which the Company is willing and able to provide the Services.
The Platform and Services must not be used in a manner that violates Applicable Law, sanctions restrictions, court orders, contractual obligations, confidentiality duties, intellectual property rights, privacy rights, or other legally protected interests.
When assessing whether an Order or intended use is acceptable, the Company may consider the nature of the Source Materials, the Client's instructions, the intended purpose, account and payment activity, available public information, sanctions information, security indicators, fraud indicators, and other relevant circumstances.
The Company may request clarification, supporting information, or confirmation of authority where reasonably necessary to assess service eligibility, ownership of submitted materials, payment legitimacy, or compliance with this Policy.
This Policy does not mean that the Company provides regulated banking, payment, anti-money laundering, customer due-diligence, legal-advisory, or professional compliance services. Any checks conducted by the Company are limited to account administration, service eligibility, security, fraud prevention, operational risk, and enforcement of the Terms and Conditions.
The Company is not required to accept an Order merely because the relevant activity or material is not expressly listed as prohibited. It may refuse, restrict, suspend, or cancel an Order where the proposed use is unsupported, unclear, inconsistent with the intended scope of the Services, or creates an unacceptable legal, security, operational, financial, compliance, or reputational risk.
The Company is not required to disclose detailed information about internal security, fraud-prevention, eligibility, or risk-assessment procedures where such disclosure could undermine their effectiveness.
6. Prohibited use of the Services
The Websites, Platform, and Services must not be used to create, translate, adapt, promote, support, conceal, facilitate, or distribute unlawful, fraudulent, deceptive, abusive, exploitative, or harmful content or activity.
Users must not submit materials or instructions intended to impersonate another person, misrepresent identity or authority, create or falsify records, statements, evidence, credentials, or other documents, deceive a public authority, financial institution, employer, educational institution, commercial counterparty, or another person, conceal the true origin, ownership, purpose, or intended use of content, or facilitate fraud, phishing, social engineering, account takeover, unauthorised payments, identity theft, pyramid schemes, fraudulent investment arrangements, misleading commercial offers, or other deceptive activity.
The Services must not be used in connection with the unlawful manufacture, sale, distribution, promotion, or facilitation of controlled drugs or unlawful substances, weapons, ammunition, explosives, dangerous materials, counterfeit, stolen, unlawfully obtained, or prohibited goods, malware, unlawful surveillance tools, credential-stealing tools, or technologies intended to obtain unauthorised access.
This restriction does not prevent lawful informational, educational, technical, journalistic, or compliance-related content where the intended purpose is legitimate and does not facilitate prohibited conduct.
The Services must not be used in connection with human trafficking, forced labour, coercion, unlawful exploitation, sexual exploitation or abuse, non-consensual explicit content, content involving the exploitation or abuse of minors, unlawful escort or prostitution activities, or instructions and communications intended to facilitate violence, abuse, coercion, or serious harm.
Users must not use the Services to promote, recruit for, support, glorify, finance, instruct, or facilitate terrorism, violent extremism, targeted violence, unlawful violent organisations, direct threats, or imminent physical harm.
This restriction does not prevent lawful academic, historical, journalistic, research, counter-extremism, or public-interest materials that do not promote or facilitate harmful conduct.
The Services must not be used to create or distribute content that unlawfully promotes hatred, discrimination, harassment, persecution, or violence against individuals or groups. Users must not submit content intended to threaten, intimidate, stalk, blackmail, shame, or unlawfully target another person.
Users must not use the Services to create, translate, adapt, or support instructions for unauthorised access to systems, accounts, networks, or data, phishing messages, malicious scripts, credential theft, malware, harmful code, methods intended to bypass security, authentication, payment, or access-control systems, unlawful collection or interception of data, or platforms and tools designed primarily to facilitate cyber abuse.
Users must not submit materials that they know or reasonably should know infringe copyright, trademark, database rights, trade-secret protections, contractual restrictions, or other intellectual property rights.
Users must not submit confidential, proprietary, commercially sensitive, or internal materials without proper authority or use the Services to facilitate plagiarism, counterfeit branding, unauthorised software distribution, removal of ownership information, or deliberate misrepresentation of authorship.
Users must not submit personal data relating to another person unless they have a valid lawful basis and the authority required for the Company and relevant Service Performers to process that data.
Users must not submit unlawfully obtained personal data, stolen identity documents, complete payment card numbers, card security codes, authentication credentials, or other information whose processing would create an unacceptable privacy or security risk.
Where Source Materials include sensitive or special category personal data, the Client must ensure that the processing is lawful, necessary, and proportionate.
Users must not present Translated Materials as certified, notarised, sworn, legally authenticated, officially approved, or formally recognised where the Company has not provided such status.
Users must not falsely state or imply that the Company or a Service Performer has provided legal, regulatory, financial, medical, tax, accounting, or other professional approval or advice.
Users must not use stolen, unauthorised, disputed, or unlawfully obtained payment methods, create artificial Orders, manipulate transaction flows, misuse payment or refund procedures, submit false complaints, request duplicate refunds, or initiate unjustified chargebacks or reversals intended to avoid payment for Services properly performed.
The Company may refuse an Order where the intended purpose is unclear, unsupported, misleading, or incapable of reasonable verification, where the User refuses to provide information reasonably required to assess the Order, or where the submitted materials appear unlawful, stolen, deceptive, or unauthorised.
The Company may also refuse an Order where the proposed use creates a disproportionate legal, security, financial, operational, compliance, or reputational risk, or where the Services are unsuitable for the intended purpose or require certification, authentication, professional approval, or another function not provided by the Company.
Engagement in any prohibited activity may result in refusal or cancellation of Services, suspension or termination of account access, restriction of files or Platform functions, preservation of relevant records, disclosure to competent authorities where legally required, or other measures available under the Terms and Conditions and Applicable Law.
7. Evaluation of service eligibility
The Company may apply limited and proportionate checks to assess whether the intended use of the Services falls within the permitted scope of the Platform and complies with this Policy. These checks are carried out for contractual eligibility, security, fraud-prevention, and internal risk-management purposes.
As part of this assessment, the Company may ask the Client to provide a general description of the intended use of the Services, the nature of the Source Materials, or the purpose of the relevant Order.
Where the Services are requested by or on behalf of a business, the Company may review publicly available information, including the Client's website, business profile, or other accessible sources, to assess whether the declared activity appears consistent with the proposed use of the Services.
If the available information is unclear, incomplete, inconsistent, or unavailable, the Company may request limited additional clarification, confirmation of authority, or supporting information reasonably necessary to assess service eligibility.
The Company may also consider account activity, payment status, fraud indicators, security concerns, sanctions information, and other relevant circumstances where reasonably necessary to determine whether an Order may be accepted or continued.
The Company does not directly collect or store complete payment card numbers or card security codes. Payments are processed by independent third-party payment service providers in accordance with the Terms and Conditions and Privacy Policy.
The Company does not provide regulated Know Your Customer, Anti-Money Laundering, transaction-monitoring, banking, payment, or financial-compliance services. However, the Company may carry out limited account, identity, authority, payment-legitimacy, security, fraud-prevention, and service-eligibility checks where reasonably necessary to operate the Platform and enforce this Policy and the Terms and Conditions.
Where information provided by the Client is inaccurate, incomplete, inconsistent, unverifiable, misleading, or insufficient for reasonable assessment, the Company may refuse or delay an Order, request further clarification, restrict Platform functions, suspend access, or take another proportionate measure under this Policy and the Terms and Conditions.
The Company may also refuse or discontinue the Services where the intended use falls within a prohibited category, appears unlawful or unauthorised, is inconsistent with the scope of the Services, or creates an unacceptable legal, operational, financial, security, compliance, or reputational risk.
8. Restriction, suspension, and termination
The Company may refuse to provide the Services where the intended use, declared purpose, Source Materials, instructions, payment activity, or other information provided by the Client suggests that the use of the Services may conflict with this Policy, the Terms and Conditions, Applicable Law, or the Company's legitimate operational and risk requirements.
The Company may restrict, suspend, place on hold, or terminate an account, Order, payment, or access to the Platform where prohibited use is identified or reasonably suspected.
Such measures may also be applied where the Client provides information that is inaccurate, incomplete, inconsistent, unverifiable, misleading, stolen, or unauthorised, or where the Client fails to provide reasonable clarification or supporting information requested under Section 7.
These rights apply before an account or Order is accepted and during ongoing use of the Platform, including where concerns arise after work has begun or after new information becomes available.
Depending on the circumstances, the Company may refuse a new Order, pause active work, restrict the ability to initiate further payments through the Platform, restrict access to Source Materials or Translated Materials, withhold Delivery pending review, cancel unperformed Services, suspend account functions, block technical access, or close the account.
Where reasonably possible, the Company may provide notice of the relevant measure and allow the Client an opportunity to clarify or resolve the issue. Immediate action may be taken where delay could expose the Company, a User, a Service Performer, a payment provider, or another person to loss, unlawful activity, security compromise, or further misuse.
The Company may preserve relevant account, Order, payment, communication, technical, and review records where reasonably necessary for security, fraud prevention, dispute handling, legal compliance, evidence preservation, enforcement of agreements, or protection of legal rights.
Where required or permitted by law, the Company may disclose relevant information to competent authorities, payment providers, hosting or infrastructure providers, security providers, professional advisers, service providers, or other authorised recipients.
Such disclosure may be made without prior notice where notice is not legally required, is prohibited, could create additional risk, or could undermine an investigation or protective measure.
Any refund or cancellation decision will be made in accordance with the Terms and Conditions, taking into account the status of the relevant Order, work already performed, costs incurred, the reason for the restriction, and any mandatory rights that apply to the Client.
The Company is not required to provide detailed information about internal fraud-prevention, security, risk-assessment, or enforcement procedures where disclosure could undermine their effectiveness.
Nothing in this section excludes or limits any liability, right, or remedy that cannot lawfully be excluded or restricted.
9. Internal assessment and record keeping
The Company may maintain internal records relating to the application of this Policy, service eligibility assessments, suspected misuse, security concerns, fraud indicators, account restrictions, Order reviews, complaints, and decisions taken under this Policy.
These records may include information provided by Clients, publicly available information reviewed by the Company, internal review notes, supporting documents, communications, technical information, payment status, risk indicators, and the outcome of relevant decisions.
Such records are used for operational control, consistent decision-making, service eligibility assessment, fraud prevention, security, dispute handling, legal compliance, evidence preservation, and internal risk management.
Records are retained only for as long as reasonably necessary for the relevant operational, contractual, legal, security, evidentiary, or risk-management purpose.
Retention and processing of such records are carried out in accordance with the Privacy Policy and applicable data-protection law.
Access is limited on a need-to-know basis to authorised Company personnel and, where reasonably necessary, relevant professional advisers, service providers, payment providers, security providers, or other authorised recipients.
The Company may periodically review this Policy and its application to ensure consistency with the Services, Platform functionality, legal requirements, operational model, and risk profile. Such reviews are conducted for internal governance and risk-management purposes and do not constitute regulatory audits, KYC checks, AML reviews, or regulated financial-compliance assessments.
10. Changes to this Policy
The Company may update this Policy to reflect changes in the Websites, Services, Platform functionality, security measures, legal requirements, operational processes, or risk-management practices.
The current version will be published on https://oakscribe.com and https://dynevox.com with an updated "Last updated" date.
Material changes may also be communicated through the Platform, by email, or by another reasonable method where appropriate.
Continued use of the Platform or Services after an updated version takes effect constitutes acceptance of the revised Policy, subject to any mandatory rights that cannot lawfully be restricted.
Contact information
Operator: OAKDYNE LIMITED
Company number: 16913553
Registered office: 22-28 Wood Street, Doncaster, England, DN1 3LW
Websites: https://oakscribe.com and https://dynevox.com
Oakscribe support: support@oakscribe.com
Dynevox support: support@dynevox.com
Phone: +44 7520 467294
Questions concerning this Policy or reports of suspected misuse, prohibited activity, or security concerns should be sent to the support address associated with the relevant Website.