By accessing the website or using the Services, you agree to be bound by these Terms and Conditions. Please read them carefully before using the Services.
Last updated: 4 August 2026
Definitions
For the purposes of these Terms and Conditions, the words "Company", "we", "us", and "our" refer to OAKDYNE LIMITED, a company incorporated in England and Wales under company number 16913553, with its registered office at 22-28 Wood Street, Doncaster, England, DN1 3LW. The Company operates the Websites and provides the Services described in these Terms.
"Platform" means the online translation service operated by the Company through the Websites, including all related account areas, order forms, pricing tools, file-upload functions, communication channels, support functions, interfaces, and technical features.
"User" or "Client" means any individual or legal entity that accesses the Platform, creates an account, submits materials, requests a quotation, places an order, makes a payment, or otherwise uses the Services, whether for its own purposes or on behalf of another person or entity. Any individual using the Platform on behalf of a legal entity confirms that they are authorised to act for and bind that entity in connection with the Services.
"Websites" means https://oakscribe.com and https://dynevox.com, together with their related pages, account areas, order forms, pricing tools, communication functions, support channels, technical features, interfaces, and content. References to a "Website" mean the particular Website through which the relevant User accesses or orders the Services.
"Services" means professional written translation and content adaptation services made available through the Platform. Depending on the accepted order, the Services may include translation of business, educational, technical, financial, marketing, website, software, product, and customer-facing content. The Services do not include interpreting, voice-over, transcription, subtitling, certified, notarised, sworn, or legal translation services.
Unless the Company expressly agrees otherwise in writing before accepting an order, all translations are provided as non-certified and non-notarised materials. They do not constitute legal, governmental, notarial, sworn, officially certified, or formally recognised translations and must not be represented as such.
"Service Performer" or "Translator" means an independent third-party professional engaged by the Company to carry out all or part of an accepted order. Service Performers perform their work independently and are not employees, agents, partners, representatives, or legal affiliates of the Company. The Company remains responsible for operating the Platform, accepting and administering orders, coordinating communication, assigning projects, arranging Delivery, and applying reasonable operational and quality-control procedures.
"Order" means a request for Services submitted by a Client and accepted by the Company after the relevant scope, language pair, content type, price, estimated delivery time, and other applicable requirements have been confirmed.
"Source Materials" means all files, text, instructions, terminology, references, images, data, and other materials submitted or otherwise made available by the Client in connection with an Order.
"Translated Materials" means the translation or other written output prepared and delivered by the Company in connection with an accepted Order.
"Delivery" means the moment when the Translated Materials are made available through the Client's account area or sent to the email address associated with the Client's account, whichever occurs first. Delivery is considered completed even if the Client does not immediately open, download, review, access, or otherwise use the Translated Materials.
"You" means the individual accessing or using the Platform or Services or, where applicable, the legal entity on whose behalf that individual acts. By accessing a Website, creating an account, or using the Services, you confirm that you have the legal capacity and authority required to enter into a binding agreement with the Company.
1. Scope and nature of the Services
The Company provides professional written translation and content adaptation services through the Platform. The Services are available to registered Users who submit an Order through either Website and complete the applicable confirmation and payment process.
Translation work is carried out by independent Service Performers selected by the Company for particular language pairs, content types, subject areas, or project requirements. The Company does not represent that Service Performers are its employees. The Company's role is to operate the Platform, review submitted projects, confirm the scope and commercial terms, assign work to suitable Service Performers, coordinate the workflow, apply reasonable quality-control procedures, and arrange Delivery to the Client.
Depending on the language pair, content type, volume, file format, complexity, delivery requirements, and Client instructions, the workflow may involve translation-management systems, terminology tools, formatting software, automated quality checks, or AI-assisted tools. Such tools are used only to support terminology consistency, formatting, file preparation, workflow management, and operational efficiency. They do not replace professional linguistic judgement. Before Delivery, the Translated Materials are subject to human review appropriate to the selected service level and project requirements.
Each proposed Order is assessed with reference to the Source Materials, language pair, content type, complexity, word count, formatting requirements, technical specifications, requested review level, preferred delivery time, and any instructions supplied by the Client. The Company may request clarification or additional materials before accepting an Order or confirming its final price and estimated delivery time.
Any price or delivery estimate generated before review of the Source Materials is preliminary. The final price, scope, applicable service level, and estimated delivery time will be confirmed before payment and acceptance of the Order.
Delivery estimates are indicative unless the Company expressly confirms a fixed deadline in writing. An estimated delivery time may change because of incomplete, unclear, corrupted, inaccessible, or incorrectly formatted Source Materials, delayed Client responses, changes requested by the Client, technical problems, exceptional workload, Service Performer availability, or other operational circumstances outside the Company's reasonable control.
By confirming and paying for an Order, the Client accepts the applicable scope, language pair, content type, price, selected service level, Delivery method, estimated timing, and project requirements displayed or otherwise communicated before payment.
The Services may be used for lawful commercial, educational, technical, marketing, creative, digital, internal business, or similar purposes. They must not be used or represented as suitable for any purpose requiring formal certification, notarisation, legal authentication, or official recognition.
The Client is solely responsible for determining whether the intended use of any Translated Materials requires certification, notarisation, sworn-translator status, legal authentication, regulatory approval, or any other formal requirement in the relevant jurisdiction. The Company does not guarantee acceptance of Translated Materials by any authority or third party.
The Company applies proportionate procedures for selecting, assessing, onboarding, and monitoring Service Performers. These procedures may include reviewing professional experience, working languages, subject knowledge, sample work, quality history, deadline performance, communication standards, information-security practices, and compliance with the Company's operational requirements. Such procedures do not constitute a guarantee that every Service Performer will remain continuously available or suitable for every type of Order.
2. Acceptance and scope of the Terms
Access to the Platform and use of the Services are governed by these Terms and Conditions, together with the Privacy Policy, Acceptable Use Policy, order details, notices, disclaimers, instructions, and any other documents expressly referred to in these Terms or made available through the Websites.
By accessing either Website, creating or using an account, uploading Source Materials, submitting project instructions, requesting a quotation, communicating through the Platform, confirming an Order, or making a payment, you confirm that you have read, understood, and agreed to these Terms in full.
If you access the Platform or use the Services on behalf of a company, organisation, or other legal entity, you confirm that you have the authority to accept these Terms on its behalf and to bind that entity in connection with the relevant account, Order, and use of the Services.
These Terms apply to Services ordered through both https://oakscribe.com and https://dynevox.com. The particular Website through which an Order is placed does not change the identity of the contracting party, which remains OAKDYNE LIMITED.
Your agreement is limited to the provisions expressly stated in these Terms and any Order-specific terms confirmed by the Company before payment. Any different, conflicting, additional, or alternative terms proposed by a User, including terms contained in a purchase order, email, instruction, internal policy, or other document, will not apply unless the Company expressly accepts them in writing.
If there is a conflict between these Terms and the confirmed details of a particular Order, the Order-specific terms will apply only to the extent of that conflict. The remaining provisions of these Terms will continue to apply.
3. Changes to these Terms
The Company may update these Terms from time to time to reflect changes in the Services, Platform functionality, operational processes, payment arrangements, security requirements, applicable law, regulatory expectations, or business practices.
The updated version will be published on the Websites with a revised "Last updated" date. Unless applicable law requires a different approach, publication on the Websites will constitute sufficient notice of the revised Terms.
Material changes that significantly affect existing Users, ongoing Orders, account access, payment obligations, or rights relating to the Services may also be communicated through the Platform, by email, or by another reasonable method.
Updated Terms apply from the effective date stated in the published version. They will apply to new Orders and to continued use of the Platform after that date.
Your continued access to or use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and must not place any new Orders.
Changes to these Terms will not normally affect the agreed scope, price, or confirmed delivery conditions of an Order already accepted and paid for before the revised Terms became effective, unless the change is required by law, is necessary to address a security or misuse risk, or is expressly agreed with the Client.
4. Account registration and eligibility
Access to certain Platform functions and the ability to place and manage Orders may require the User to create and maintain an active account on the relevant Website.
When creating an account, you must provide information that is accurate, complete, current, and capable of verification where reasonably required. This may include your name, email address, telephone number, company details, billing information, and any other information necessary to operate the account or process an Order.
By registering, you confirm that the information provided belongs to you or to the entity you are authorised to represent and that the account is being created for legitimate use of the Platform and Services.
You must not create an account by impersonating another person, using false, misleading, stolen, or unauthorised information, misrepresenting your authority, or acting for an unlawful, fraudulent, deceptive, or unauthorised purpose.
You must have the legal capacity to enter into a binding agreement with the Company. If you are acting for a legal entity, you must have sufficient authority to create the account, submit Source Materials, approve Orders, make payments, and accept these Terms on its behalf.
You are responsible for keeping account information accurate and up to date. If any material information changes, you must update it through the Platform or notify the Company without unreasonable delay.
The Company may request additional information or supporting documents where reasonably necessary to verify identity, authority, account ownership, payment legitimacy, project purpose, or compliance with these Terms and the Acceptable Use Policy.
The Company may delay or refuse account activation, restrict certain functions, or suspend access where account information appears inaccurate, incomplete, outdated, misleading, duplicated, suspicious, or incapable of reasonable verification.
Creating an account does not guarantee acceptance of any Order, availability of a particular language pair, access to a specific Service Performer, or continued access to all Platform functions.
5. Fraud, security, and misuse prevention
The Company may take proportionate action where it reasonably suspects that an account, Order, payment, upload, communication, or other activity involves false, inaccurate, incomplete, stolen, unauthorised, fraudulent, deceptive, abusive, or otherwise improper information or conduct.
The Company may also act where it reasonably believes that activity through the Platform may expose the Company, a User, a Service Performer, a payment provider, or another third party to operational, financial, legal, security, compliance, intellectual property, data protection, or reputational risk.
Relevant measures may include requesting additional information, delaying acceptance of an Order, pausing translation work, restricting account access, preventing new Orders, temporarily limiting access to Source Materials or Translated Materials, withholding Delivery pending verification, cancelling an Order, suspending an account, or terminating access to the Platform.
Where reasonably possible, the Company will consider the nature and seriousness of the concern before applying restrictions. Immediate action may be taken where necessary to protect the Platform, prevent loss, preserve evidence, comply with legal obligations, respond to payment-provider requirements, or reduce the risk of further misuse.
Prohibited conduct includes attempting to disrupt the Platform, interfere with its normal operation, introduce malicious code, gain unauthorised access, bypass security or verification controls, exploit technical weaknesses, manipulate pricing or promotional mechanisms, create duplicate or misleading accounts, submit automated mass requests, misuse payment methods, initiate improper chargebacks, or use the Services in violation of the Acceptable Use Policy.
You must not use another person's account, payment method, personal information, files, or credentials without proper authorisation. You must also not permit another person to use your account in a manner that breaches these Terms.
The Company may cooperate with payment providers, hosting providers, professional advisers, competent authorities, or other relevant parties where reasonably necessary to investigate suspected fraud, misuse, unauthorised activity, security incidents, or violations of law.
Account restriction, suspension, or investigation does not automatically entitle the User to a refund. Any refund, cancellation, continued processing, or Delivery decision will depend on the status of the relevant Order, the Services already performed, the reason for the restriction, and the applicable provisions of these Terms.
6. Email verification and account security
After registration, the User may be required to confirm the email address provided during account creation by using a verification link, code, or other confirmation method made available through the Platform.
Full access to account functions may remain unavailable until the required verification steps have been completed. The Company may require renewed verification where the registered email address is changed, account recovery is requested, unusual activity is detected, or additional security checks are reasonably necessary.
You are responsible for maintaining the confidentiality and security of your login details, password, authentication methods, devices, and access to the email address connected to your account.
You must use a password that meets the technical requirements displayed during registration and must not knowingly disclose your credentials to any unauthorised person.
An account may only be used by the registered User and by individuals properly authorised to act for the relevant legal entity. Sharing credentials with unauthorised persons, allowing uncontrolled access, impersonating another person, or transferring an account without the Company's consent is prohibited.
You are responsible for activities carried out through your account where those activities result from your failure to keep credentials, devices, or registered email access secure, except to the extent that the activity was caused by the Company's own failure to apply reasonable security measures.
If you become aware of unauthorised access, suspected compromise, lost credentials, unusual account activity, an unexpected password-reset request, or any other security concern, you must notify the Company promptly through the support contact associated with the relevant Website.
For accounts created through oakscribe.com, security notifications should be sent to support@oakscribe.com. For accounts created through dynevox.com, they should be sent to support@dynevox.com.
The Company may temporarily restrict access, require a password reset, terminate active sessions, request additional verification, or apply other reasonable security measures where it suspects that an account has been compromised or used without proper authorisation.
The Company will never ask you to disclose your full password through email or support messages. You should not send passwords, full payment card details, or other unnecessary sensitive authentication information through the Platform's general communication channels.
7. Eligibility, age requirements and acceptable use
By accepting these Terms, accessing either Website, creating an account, submitting an Order, or using the Services, you confirm that you have reached the age of legal majority applicable in your jurisdiction and have the legal capacity and authority required to enter into a binding agreement with the Company.
The Platform and Services are available only to individuals who are at least eighteen years old and who have reached the legal age of majority required to enter into binding agreements in their jurisdiction. The Company does not knowingly provide the Services to minors and may restrict or close an account where it reasonably believes that this requirement has not been met.
If you use the Platform on behalf of a company, organisation, or other legal entity, you confirm that you are authorised to act for that entity, submit Source Materials, approve Orders, make payments, and accept these Terms on its behalf.
The Platform and Services may only be used for lawful, legitimate, and authorised purposes. You must not use the Platform in connection with fraudulent, deceptive, abusive, infringing, harmful, or otherwise unlawful activity, or in any manner that may create unreasonable operational, financial, legal, compliance, security, data protection, or reputational risks for the Company, Service Performers, payment providers, hosting providers, other Users, or third parties.
You are responsible for all Source Materials, instructions, data, terminology, references, and other content submitted through your account. You must ensure that you have all rights, permissions, licences, consents, and lawful grounds necessary for the Company and relevant Service Performers to access, process, translate, review, store, and deliver those materials for the purpose of providing the Services.
You must not submit materials where translation, processing, possession, disclosure, or intended use would violate applicable law, contractual obligations, confidentiality duties, intellectual property rights, privacy rights, sanctions restrictions, export controls, or other third-party rights.
Use of the Platform is also subject to the Acceptable Use Policy. If there is a conflict between this section and the Acceptable Use Policy, the provision imposing the stricter restriction will apply to the extent permitted by law.
A breach of this section may result in refusal or cancellation of an Order, suspension or termination of an account, restriction of access to Source Materials or Translated Materials, preservation of relevant records for legal, compliance, risk-management, evidentiary, or operational purposes, and any further action reasonably necessary to protect the Company or affected third parties.
8. Prohibited use of the Platform and Services
You must not use the Platform or Services for any fraudulent, deceptive, abusive, infringing, harmful, or unlawful purpose.
Prohibited use includes submitting materials or instructions intended to impersonate another person, misrepresent identity or authority, falsify records, mislead a public or private institution, conceal the true origin or purpose of content, or circumvent legal, regulatory, contractual, administrative, academic, employment, immigration, financial, or verification requirements.
You must not use the Services to create, alter, or present Translated Materials as certified, notarised, sworn, legally authenticated, officially approved, or issued by a qualified authority where no such certification or status has been provided.
You must not submit malware, viruses, malicious code, scripts, bots, corrupted files, or other harmful technology, or attempt to disrupt, overload, damage, test without authorisation, bypass, reverse engineer, interfere with, or gain unauthorised access to the Platform, its infrastructure, accounts, systems, data, or security controls.
You must not use automated tools to create excessive accounts, submit mass requests, scrape content, collect data, manipulate pricing, interfere with availability, or use Platform functionality in a manner inconsistent with its intended purpose.
The Platform must not be used for payment fraud, misuse of refund or complaint procedures, unauthorised transactions, artificial Orders, use of stolen or disputed payment methods, manipulation of transaction flows, or conduct intended to cause unjustified chargebacks, reversals, disputes, refunds, or financial loss.
You must not submit Source Materials that you know or reasonably should know contain unlawfully obtained personal data, confidential information, trade secrets, copyrighted materials, or other protected content where you lack authority for such processing.
The Company may refuse to process materials or instructions that appear inconsistent with these Terms or the Acceptable Use Policy. The Company is not required to provide detailed information about internal fraud, security, risk, or compliance controls where disclosure could undermine their effectiveness.
9. User responsibilities
You are responsible for ensuring that all account information, Source Materials, project instructions, language selections, terminology, references, formatting requirements, and intended-use information supplied to the Company are accurate, complete, lawful, and sufficiently clear for the Services to be performed.
You must review all project details before confirming an Order. The Company is not responsible for errors resulting from incorrect language selection, incomplete instructions, poor-quality source files, inaccessible content, ambiguous wording, inconsistent terminology, missing pages, or inaccurate information supplied by the Client.
You are responsible for complying with all tax, accounting, reporting, currency-control, financial, licensing, and other legal obligations connected with payments made to the Company or use of the Services. The Company does not provide legal, tax, accounting, financial, regulatory, or compliance advice.
You are responsible for ensuring that the submission, processing, translation, publication, distribution, and subsequent use of Source Materials and Translated Materials comply with applicable law, sanctions restrictions, contractual duties, confidentiality obligations, intellectual property rights, privacy requirements, and other third-party rights.
You must provide any required notices and obtain any required consent before submitting personal data or confidential information relating to another person. You should avoid submitting information that is not reasonably necessary for the requested translation.
You remain responsible for reviewing the Translated Materials promptly after Delivery and confirming their suitability, completeness, terminology, tone, formatting, and accuracy for the intended use.
You must obtain any independent professional review, certification, or authentication required for the intended use of the Translated Materials.
You are responsible for maintaining copies of Source Materials submitted through the Platform and for downloading and securely storing Translated Materials after Delivery. The Platform must not be treated as a permanent document-storage or backup service.
The Company is not responsible for unlawful use, unauthorised disclosure, misinterpretation, modification, republication, or other use of Source Materials or Translated Materials by the Client or a third party after Delivery.
10. Service limitations and inherent risks
Translation involves linguistic judgement and may allow more than one reasonable wording, structure, tone, or terminology choice. Differences in phrasing or style do not necessarily indicate an error or failure to provide the Services.
The Services are delivered through an operational model involving independent Service Performers and may include translation-management systems, terminology tools, formatting software, automated quality checks, or AI-assisted tools used as supporting aids.
As a result, reasonable differences may occur between Orders, language pairs, Service Performers, service levels, and final outputs, including differences in wording, tone, style, terminology, sentence structure, layout, or formatting.
The Company applies commercially reasonable procedures for project review, assignment, coordination, human assessment, and quality control. These procedures are intended to support accuracy and consistency but cannot guarantee that every Translated Material will be completely free from minor linguistic, stylistic, typographical, or formatting differences.
The quality of the Translated Materials depends in part on the quality, clarity, completeness, and consistency of the Source Materials and instructions supplied by the Client. The Company is not responsible for inaccuracies, omissions, ambiguity, or contradictions already present in the Source Materials.
Formatting may differ from the original where a file format cannot be fully reproduced, translated text expands or contracts, fonts or software are unavailable, source files are not editable, or technical limitations affect the output.
Unless expressly agreed as part of an Order, the Services do not include independent fact-checking, legal review, regulatory review, verification of names or numerical data, validation of technical statements, or confirmation that the underlying Source Materials are accurate.
The Client must review the Translated Materials before publication, submission, distribution, implementation, printing, commercial use, or integration into a website, application, product, technical system, or business process.
Any issue that may qualify for correction or revision must be reported in accordance with the complaint and revision provisions of these Terms.
11. General conditions
The Company may restrict, suspend, or terminate access to the Platform or Services where reasonably necessary to protect its operations, Users, Service Performers, payment providers, information systems, legal obligations, security, compliance arrangements, or overall risk position.
The Company may refuse an Order before acceptance for reasons including unsupported language pairs, unavailable Service Performers, excessive complexity, unsuitable file formats, prohibited content, unclear instructions, security concerns, payment risk, or inability to meet the requested timeline.
The Company does not directly store full payment card details. Payments are processed by independent third-party payment providers under their own terms, security standards, authorisation procedures, fraud-prevention controls, and privacy practices.
The Company may receive transaction status, limited payment information, billing details, payment references, fraud indicators, and confirmation of whether a payment was authorised, completed, reversed, disputed, or refunded.
You must not copy, reproduce, scrape, distribute, republish, modify, create derivative works from, reverse engineer, commercially exploit, or otherwise use any part of the Platform, Website content, software, interface, branding, graphics, or technical functionality without the Company's prior written permission, except where such use is expressly permitted by law.
No failure or delay by the Company in exercising a right under these Terms will constitute a waiver of that right.
The Company may use subcontractors, hosting providers, payment providers, communication providers, security providers, cloud infrastructure, and other third-party service providers where reasonably necessary to operate the Platform and deliver the Services.
Headings and section titles are included for convenience only and do not affect the interpretation of these Terms.
Where these Terms use words such as "including", "includes", or "for example", those words are illustrative and do not limit the scope of the preceding wording.
12. Platform information and order confirmation
Information displayed on the Websites, including service descriptions, language availability, pricing examples, calculator results, and estimated Delivery times, is provided for general informational purposes and may change before an Order is accepted.
Any price or Delivery estimate displayed before review of the relevant Source Materials and project instructions is preliminary unless expressly confirmed otherwise by the Company.
A binding Order is formed only when the Company has confirmed the applicable scope, language pair, price, service level, and estimated Delivery conditions, and the Client has completed the required confirmation and payment process.
General Website content does not constitute legal, financial, tax, regulatory, technical, medical, or other professional advice and must not be treated as a guarantee of any particular result or acceptance by a third party.
The Company may correct errors or update Website information at any time, provided that such changes do not retrospectively alter an accepted and paid Order unless required by law or agreed with the Client.
13. Changes to the Services and prices
The Company may update, revise, or adjust the pricing structure, available language pairs, service levels, delivery options, supported file formats, or other features of the Services at any time before an Order is accepted.
The price and commercial terms confirmed before payment will apply to the relevant Order. The Company will not retrospectively increase the confirmed price of an accepted and paid Order unless the Client requests or approves a change to the scope, Source Materials, language pair, instructions, content type, review level, formatting requirements, delivery preference, or other project specifications.
If a Client requests a change after an Order has been accepted, the Company may review the revised requirements and provide an updated price and estimated delivery time. The Company is not required to begin work on the requested change until the Client has accepted any updated terms and paid any additional amount due.
The Company may modify, limit, suspend, discontinue, replace, or remove any part of the Platform, Services, workflows, account functions, pricing tools, file-upload features, payment options, or operational processes where reasonably necessary for technical, security, legal, compliance, operational, commercial, or business reasons.
Where a material change affects an accepted Order, the Company will use reasonable efforts to notify the Client and provide an appropriate operational solution. Depending on the circumstances, this may include continuing the Order through an alternative workflow, agreeing revised Delivery arrangements, or cancelling the unperformed part of the Order and refunding the corresponding amount.
The Company does not guarantee the permanent availability of any particular language pair, service level, delivery option, Service Performer, payment method, file format, Platform function, or pricing arrangement.
14. Provision of the Services
The Services are provided remotely through the Platform and are delivered electronically through the Client's account, the registered email address, or another digital delivery method confirmed by the Company.
The Company may limit, restrict, suspend, or refuse access to the Platform or Services for particular Users, accounts, Orders, content categories, industries, geographic regions, countries, or jurisdictions where reasonably necessary for legal, sanctions-related, payment-processing, fraud-prevention, security, technical, operational, commercial, compliance, or risk-management reasons.
Availability of a particular Service depends on the relevant language pair, content type, subject matter, word count, complexity, file condition, formatting requirements, requested service level, delivery preference, and availability of a suitable Service Performer.
The Company will provide the Services with reasonable care and skill and will apply the review procedures appropriate to the accepted Order and selected service level.
The Company does not guarantee that Translated Materials will satisfy every subjective stylistic preference, achieve a particular commercial result, increase engagement, improve sales, obtain approval from a third party, or produce any other specific outcome not expressly included in the confirmed Order.
Reasonable stylistic differences, alternative wording, sentence restructuring, and terminology choices may occur without constituting a defect in the Services.
The Client remains responsible for reviewing Translated Materials after Delivery and confirming their accuracy, completeness, terminology, tone, formatting, and suitability for the intended use before publication, distribution, implementation, or reliance.
15. Accuracy of account, contact, and billing information
You must provide accurate, complete, current, and verifiable account, contact, billing, and payment information whenever you register, place an Order, make a payment, request support, or otherwise interact with the Platform.
You must promptly update any information that changes and may affect account security, communication, billing, Delivery, or performance of the Services.
You must not use a false identity, misleading contact details, an unauthorised billing address, a payment method obtained unlawfully, or payment information belonging to another person without proper permission.
Where an account is used on behalf of a legal entity, the User must ensure that the company name, billing information, contact details, and authority of the relevant representative are accurate.
The Company may request additional information or verification where reasonably necessary to confirm account ownership, authority, billing information, payment legitimacy, or the circumstances of an Order.
The Company may delay, place on hold, restrict, or cancel an Order, payment, account activity, or access to the Services where information appears inaccurate, incomplete, inconsistent, unauthorised, misleading, suspicious, or incapable of reasonable verification.
The Company is not responsible for failed communications, delayed Delivery, account-access issues, or other consequences caused by inaccurate, outdated, or incomplete information supplied by the User.
16. Third-party services and external links
The Platform may contain links to, references to, or integrations with third-party websites, applications, payment systems, cloud services, communication tools, file-processing software, analytics services, security providers, or other external resources operated independently from the Company.
Such third-party services may be used to support payment processing, hosting, account communication, file transfer, security, technical functionality, or other Platform operations.
The availability of a third-party link or integration does not by itself constitute an endorsement, recommendation, partnership, guarantee, or legal affiliation between the Company and the relevant third party.
The Company does not own or control independent third-party services and is not responsible for their content, availability, functionality, accuracy, security, legality, reliability, terms, privacy practices, or continued operation.
Your use of a third-party service may be subject to separate terms, privacy notices, security requirements, and operational rules imposed by that provider. You are responsible for reviewing those terms before using the relevant service.
The Company's Terms, Privacy Policy, and Acceptable Use Policy apply only to the Platform and Services operated by OAKDYNE LIMITED. They do not govern services or interactions independently controlled by third parties.
The Company will not be responsible for loss or damage caused solely by a third-party service outside its reasonable control, except where the Company remains legally responsible for selecting or using that provider.
17. Personal data and sensitive information
The collection, use, storage, disclosure, transfer, and other processing of personal data in connection with the Websites, Platform, accounts, Orders, Source Materials, Translated Materials, payments, and support communications are governed by the Company's Privacy Policy.
The Privacy Policy forms part of these Terms and should be read together with them.
By accessing the Platform, creating an account, uploading Source Materials, placing an Order, or using the Services, you acknowledge that personal data will be processed as described in the Privacy Policy.
You are responsible for ensuring that you have a lawful basis and any required authority, consent, or permission to provide personal data relating to another person through the Platform.
You should not submit personal data, confidential information, financial information, health information, identification records, or other sensitive materials unless they are reasonably necessary for the requested Services.
You must not send passwords, complete payment card details, authentication codes, or other unnecessary security credentials through general support messages, project instructions, or uploaded files.
The Company may restrict or refuse processing where Source Materials contain excessive, unnecessary, unlawfully obtained, or particularly sensitive information that creates disproportionate security, privacy, compliance, or operational risks.
Additional information about the categories of data processed, processing purposes, service providers, retention, international transfers, and individual rights is provided in the Privacy Policy.
18. Disclaimer of warranties and limitation of liability
The Company will provide the Services with reasonable care and skill and in accordance with the confirmed terms of the relevant Order.
The Platform, account functions, pricing tools, communication systems, file-upload features, and other technical functionality are provided on an "as available" basis. The Company does not guarantee that the Platform will always be uninterrupted, error-free, secure, compatible with every device or file format, or continuously available.
To the extent permitted by applicable law, the Company excludes implied warranties, representations, conditions, and guarantees that are not expressly stated in these Terms, including implied expectations relating to a particular commercial outcome, subjective stylistic preference, official acceptance, or suitability for an undisclosed purpose.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the preceding paragraph, the Company will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, reputational damage, or loss arising from business interruption.
The Company will not be liable for loss resulting from inaccurate, incomplete, unclear, corrupted, or unlawfully submitted Source Materials; incorrect instructions supplied by the Client; unauthorised use of an account or payment method; Client modifications made after Delivery; failure to review Translated Materials; or use of the Services for an excluded or unsuitable purpose.
The Company is not responsible for a third party's refusal to accept Translated Materials for a purpose outside the confirmed Order scope or requiring formal certification or authentication.
Subject to applicable law, the Company's total aggregate liability arising from a particular Order will not exceed the total amount actually paid by the Client to the Company for that Order.
The limitation relating to a particular Order does not apply where a higher level of liability is required by applicable law.
The Company remains responsible to the Client for coordinating and delivering the Services in accordance with the accepted Order and these Terms.
19. Severability
If any provision or part of a provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable while preserving its intended commercial purpose as far as possible.
If such modification is not possible, the affected provision or part will be treated as deleted.
The invalidity or unenforceability of one provision will not affect the validity, enforceability, or continued operation of the remaining provisions.
Any provision found to be invalid in one jurisdiction will remain effective in other jurisdictions to the extent permitted by their applicable laws.
20. Suspension, termination, and account closure
These Terms remain in effect for as long as you access the Platform, maintain an account, use the Services, or have outstanding obligations relating to an Order.
You may stop using the Platform at any time and may request closure of your account through the support contact associated with the Website on which the account was created.
Account closure does not automatically cancel an accepted Order, remove outstanding payment obligations, invalidate completed Services, or require immediate deletion of information that the Company must retain for legal, tax, accounting, security, dispute-resolution, or operational purposes.
The Company may restrict, suspend, place on hold, or terminate an account, Order, payment, or access to the Platform where reasonably necessary because of a breach of these Terms or the Acceptable Use Policy, suspected fraud, payment risk, unauthorised activity, security concerns, unlawful content, repeated misuse, sanctions restrictions, legal obligations, or other material operational or compliance risks.
Where reasonably possible, the Company may provide notice of the restriction and an opportunity to resolve the issue. Immediate action may be taken where delay could expose the Company or another person to loss, unlawful activity, security compromise, or further misuse.
Upon suspension or termination, the Company may stop accepting new Orders, pause active work, restrict account functions, prevent access to files, or cancel unperformed Services.
If an Order is cancelled by the Company for reasons not caused by the Client and part of the Services has not been performed, the Company will determine an appropriate refund for the unperformed part.
If suspension or termination results from the Client's breach, fraudulent activity, unlawful instructions, unauthorised payment, or misuse of the Platform, any refund will depend on the work already completed, costs incurred, payment status, and applicable law.
The User remains responsible for all outstanding fees, payment obligations, chargebacks, disputes, losses, indemnities, and other liabilities arising before the effective date of suspension or termination.
Sections intended by their nature to continue after termination, including provisions concerning payment, intellectual property, confidentiality, personal data, liability, disputes, and governing law, will remain effective.
21. Delivery terms
Completed Services will be delivered electronically through the Client's account on the relevant Website, the email address associated with the account, or another digital delivery method agreed or supported by the Platform.
Delivery occurs at the time defined under "Delivery" in these Terms, regardless of whether the Client immediately opens, downloads, reviews, accesses, or uses the Translated Materials.
The Client is responsible for maintaining access to the registered email address, checking account notifications, ensuring that sufficient storage is available, and downloading the Translated Materials within any availability period communicated through the Platform.
Estimated Delivery times are provided during the Order process and are indicative unless the Company expressly confirms a fixed deadline in writing.
The Company will use commercially reasonable efforts to meet the estimated or agreed Delivery time. However, timing may be affected by the volume or complexity of the Source Materials, requested changes, delayed Client responses, missing instructions, inaccessible or corrupted files, technical problems, Service Performer availability, security reviews, payment issues, or circumstances outside the Company's reasonable control.
The estimated Delivery time begins only after the Company has accepted the Order, received the required payment, obtained accessible Source Materials, and received all information or clarification reasonably necessary to begin the Services.
Where the Client changes the scope, language pair, Source Materials, instructions, formatting requirements, review level, or Delivery preference after acceptance, the Company may revise the price and estimated Delivery time.
The Client must notify the Company promptly if delivered files cannot be accessed, appear corrupted, are incomplete, or have not been received through the expected delivery channel. The Company may resend or re-upload the same Translated Materials where appropriate.
Delivery does not guarantee acceptance of the Translated Materials by any authority, institution, or other third party.
The Client must review the Translated Materials promptly after Delivery and submit any request for correction, revision, or complaint within the period and according to the procedure specified in these Terms.
The Company may remove delivered files from active account storage after a reasonable period. The Client is therefore responsible for downloading and maintaining secure copies of all delivered materials.
22. Complaints and revision process
The Company reviews complaints concerning the quality, scope, technical execution, formatting, or Delivery of the Services through a structured and commercially reasonable process.
A complaint must be submitted in writing using the support address associated with the Website through which the relevant Order was placed. Complaints relating to Oakscribe Orders must be sent to support@oakscribe.com. Complaints relating to Dynevox Orders must be sent to support@dynevox.com.
The complaint must be sent from the email address associated with the Client's account unless the Company agrees to another verification method. It must include sufficient information to identify and assess the matter, including the Client's account details, Order number, Delivery date, a clear explanation of the issue, the relevant section of the Source Materials or Translated Materials, and any examples, references, or supporting files reasonably required for review.
Complaints must be submitted within fourteen calendar days after Delivery. A complaint submitted after this period may be declined unless applicable law requires otherwise or the Company considers that exceptional circumstances justify a later review. The fourteen-day complaint period is an internal service-review period and does not limit any mandatory statutory rights or remedies that cannot lawfully be restricted.
A complaint must concern an objective, identifiable, and verifiable issue connected to the confirmed scope and instructions of the relevant Order. Such issues may include material grammatical or syntactical errors, demonstrable mistranslation or misinterpretation of the Source Materials, significant omissions, inconsistent use of terminology expressly supplied or confirmed before work began, substantial formatting defects within the agreed formatting scope, corrupted or inaccessible delivered files, or a material Delivery delay for which no revised estimate or reasonable notice was provided.
A complaint will not normally be accepted where it is based solely on subjective stylistic preference, a preference for alternative but linguistically reasonable wording, terminology not supplied before Order confirmation, a change in intended audience or purpose, revised instructions introduced after work began, or a request that falls outside the confirmed Order scope.
The Client must not alter the relevant part of the Translated Materials in a manner that prevents reasonable assessment of the original delivered version. Where edited files are submitted, the Client should also retain and identify the version originally delivered by the Company.
The Company may consult the relevant Service Performer, appoint another Service Performer to review the issue, compare the Translated Materials with the confirmed Source Materials and instructions, or request additional information from the Client.
Where a complaint is accepted, the Company may provide corrections, revisions, replacement files, formatting adjustments, clarification, partial re-performance, or another reasonable solution within the original confirmed Order scope.
Revisions under this section do not include rewriting content according to new instructions, changing an approved language pair, translating newly added material, adapting the output for a different audience or purpose, or performing work not included in the original Order. Such requests may be treated as a new or expanded Order and may require additional payment.
A refund will only be considered after the Company has had a reasonable opportunity to investigate and, where appropriate, resolve the issue through correction or revision, except where such an approach would be inappropriate or contrary to applicable law.
23. Independent Service Performers
Translation work is performed by independent Service Performers engaged by the Company on a project-based and non-exclusive basis.
Service Performers act in their own professional capacity and are not employees, workers, agents, partners, representatives, franchisees, or legal affiliates of the Company. They are not authorised to enter into agreements, make guarantees, accept liability, issue refunds, collect payment, or otherwise bind the Company.
The Company determines the operational process for reviewing Orders, assigning projects, coordinating communication, applying quality-control procedures, and arranging Delivery. Service Performers remain responsible for carrying out accepted assignments in accordance with the applicable project instructions, confidentiality requirements, deadlines, and professional standards communicated by the Company.
Nothing in these Terms creates or is intended to create an employment relationship, worker status, agency, partnership, joint venture, fiduciary relationship, guaranteed workload, guaranteed assignment, guaranteed income, exclusivity obligation, or similar legal relationship between the Company and a Service Performer.
The relationship between the Company and each Service Performer is governed by separate contractual arrangements and does not form part of the Client's agreement under these Terms.
A Client has no direct contractual relationship with a Service Performer unless the Company expressly confirms otherwise in writing. All Order instructions, complaints, revision requests, payments, and support communications must be directed through the Company or the Platform.
The Client must not use information obtained through the Platform to bypass the Company, arrange direct payment, or independently engage a Service Performer in relation to an active Order without the Company's prior written consent.
24. Payment conditions
Payment for an Order must be completed in advance unless the Company expressly agrees to another payment arrangement in writing.
All payments are processed through independent third-party payment service providers, acquiring institutions, payment gateways, card networks, banks, or other financial infrastructure providers. The Company does not provide banking, electronic money, payment initiation, money transmission, currency exchange, safeguarding, custody, or other regulated financial services.
Available payment methods and currencies are displayed during checkout and may differ between Oakscribe and Dynevox, between Users, or according to jurisdiction, device, payment-provider availability, transaction value, technical integration, security checks, or other operational factors.
The amount payable will be displayed or otherwise confirmed before the Client completes payment. The Client is responsible for reviewing the Order details, currency, amount, billing information, and selected payment method before authorising the transaction.
Where a payment is made in a currency different from the currency of the Client's account or payment instrument, the Client's bank or payment provider may apply its own exchange rate, conversion fee, international transaction fee, or other charge. The Company does not control and is not responsible for such third-party charges.
An Order will not normally be accepted or started until the required payment has been successfully authorised and confirmed. A pending, declined, reversed, blocked, disputed, or incomplete payment does not constitute payment to the Company.
The Company may receive limited payment-related information, including the transaction reference, payment status, currency, amount, billing details, masked payment instrument data, authentication result, fraud indicators, dispute status, and refund status. The Company does not directly store complete payment card numbers or card security codes.
The Company may pause or cancel an Order where payment is declined, reversed, disputed, charged back, identified as unauthorised, or placed under review by a payment provider.
The Client must not initiate a chargeback or payment dispute in relation to a matter that can reasonably be addressed through the complaints, revision, cancellation, or refund procedures without first providing the Company with a reasonable opportunity to review the matter, except where applicable law gives the Client an immediate and non-waivable right to contact the payment provider.
The Company is not responsible for payment delays, failed authentication, declined transactions, blocked payments, banking restrictions, provider outages, settlement interruptions, currency-conversion differences, chargebacks, reversals, or other issues caused by third-party financial infrastructure outside the Company's reasonable control.
An invoice, receipt, or payment confirmation may be issued electronically using the account and billing information supplied by the Client.
25. Cancellation and refund policy
The Services are customised and prepared for a specific Client according to the submitted Source Materials, language pair, instructions, content type, review level, and delivery requirements. For this reason, cancellation and refund rights may be limited once performance has begun.
If the Client is a consumer and requests that the Company begin providing the Services before the end of any applicable statutory cancellation period, the Company may begin performance after receiving the Client's express request. If the Client cancels after performance has begun, the Client may be required to pay a proportionate amount for the Services provided up to the time of cancellation.
A Client who wishes to cancel an Order must contact the support address associated with the relevant Website as soon as possible.
If a cancellation request is received before the Company has accepted the Order or before work has begun, the Company may cancel the Order and issue a full refund, subject to any non-refundable payment-provider charges where permitted by law.
If work has already begun, the Company may deduct the value of Services already performed, work allocated to a Service Performer, reasonable non-recoverable costs, and payment-processing charges where permitted by applicable law. Any remaining amount may be refunded.
Once Delivery has occurred, the Order is generally non-cancellable and non-refundable, except where applicable law requires otherwise or where the Company determines through the complaints process that the Services were not provided in accordance with the confirmed Order and the issue cannot reasonably be resolved through correction, revision, replacement, or partial re-performance.
Where the Services have been fully performed during an applicable statutory cancellation period, the consumer's cancellation right may end once full performance has been completed, provided that the consumer expressly requested early performance and acknowledged the resulting effect on the cancellation right.
A full or partial refund may be considered where the Services were not delivered, the Company was unable to complete the accepted Order for reasons attributable to the Company, a paid but unperformed part of the Order was cancelled by the Company, or the Translated Materials materially and objectively failed to correspond with the confirmed Order scope and could not reasonably be corrected.
The Company will normally offer an appropriate revision, correction, replacement file, or other remedy before approving a refund for a quality-related complaint.
Refunds will not normally be provided for subjective stylistic preferences, alternative wording preferences, dissatisfaction with reasonable linguistic choices, terminology not supplied before Order confirmation, changed instructions, changed intended use, changed audience requirements, errors already present in the Source Materials, or a third party's refusal to accept a non-certified translation for official purposes.
A refund will not be provided merely because the Client no longer requires the Services, fails to download the Translated Materials, does not use the delivered output, misses an external deadline not guaranteed by the Company, or selected a Service unsuitable for the intended purpose.
Approved refunds will normally be returned through the original payment method and processed using the relevant third-party payment provider. The time required for a refund to appear depends on the provider, card network, bank, currency, and jurisdiction and is outside the Company's direct control.
Where the original payment method is unavailable, expired, closed, or technically incapable of receiving the refund, the Company may request additional information and use another lawful refund method where reasonably possible.
The Client must not request the same amount through both the Company's refund procedure and a payment-provider dispute. If a chargeback or external payment dispute has already been initiated, the Company may suspend its internal refund process until the external procedure is completed or withdrawn.
Nothing in this section limits any mandatory cancellation, refund, or consumer rights that cannot lawfully be excluded.
26. Confidentiality and handling of Client materials
The Company will treat Source Materials, Translated Materials, project instructions, terminology, communications, account information, and other non-public information supplied in connection with an Order as confidential, subject to these Terms and the Privacy Policy.
The Company will use Client materials for the purposes of reviewing Orders, providing quotations, assigning Service Performers, performing the Services, conducting quality control, arranging Delivery, providing support, resolving complaints, preventing fraud, maintaining security, complying with legal obligations, and protecting the Company's legitimate interests.
Access to Client materials is limited to persons and service providers who reasonably require access for those purposes. This may include authorised Company personnel, independent Service Performers, quality reviewers, hosting and cloud providers, file-processing providers, communication providers, technical support providers, security providers, professional advisers, and other processors or subcontractors.
Service Performers and other recipients with access to Client materials are expected to comply with applicable confidentiality and data-protection obligations.
The Company will apply reasonable technical and organisational safeguards appropriate to the nature of the materials and the risks associated with their processing. However, no online transmission, storage system, email service, or technical environment can be guaranteed to be completely secure.
The Client should avoid submitting unnecessary confidential or sensitive information and should remove information not required for the Services where reasonably possible.
Unless a different period is required for a specific operational or legal purpose, active project files may be retained for up to twelve months after completion of the relevant Order. During or after this period, files may be deleted, anonymised, archived, removed from active systems, or retained in restricted form.
A longer retention period may apply where reasonably necessary for legal or regulatory compliance, accounting, tax records, fraud prevention, security investigation, payment disputes, chargebacks, complaint handling, legal claims, evidence preservation, enforcement of agreements, or protection of the Company or third parties.
The Client is responsible for downloading and maintaining secure copies of Translated Materials. The Company does not provide permanent storage or archival services and may remove files from the active account area after a reasonable period.
The Company may disclose Client materials where required by law, court order, regulatory requirement, payment-provider request, or competent public authority, or where reasonably necessary to investigate fraud, enforce these Terms, protect legal rights, or prevent serious harm.
Further information about personal data processing, legal bases, recipients, international transfers, retention, and individual rights is provided in the Privacy Policy.
27. Informal dispute resolution
If a dispute, claim, complaint, disagreement, or controversy arises in connection with a Website, the Platform, Services, an Order, payment, Delivery, revision, refund request, account restriction, or these Terms, the parties should first attempt to resolve the matter through good-faith communication.
The Client should begin by contacting the support address associated with the Website through which the relevant Order or account was created.
For Oakscribe matters, the Client should contact support@oakscribe.com. For Dynevox matters, the Client should contact support@dynevox.com.
The Client should provide the account email, Order number, relevant dates, a clear description of the dispute, the outcome requested, and any supporting documents or examples reasonably necessary for assessment.
The Company may request additional information, review account and Order records, consult the relevant Service Performer or payment provider, and propose a reasonable resolution.
The parties should allow a reasonable period for the internal review and response, taking into account the nature and complexity of the matter.
Where the dispute concerns translation quality, scope, formatting, or Delivery, the Client must also follow the complaints procedure and applicable fourteen-day complaint period set out in these Terms.
Where the dispute concerns an allegedly unauthorised payment, fraud, account compromise, or immediate security concern, the Client should notify the Company and the relevant payment provider promptly.
The Client should not initiate an unjustified chargeback, reversal, duplicate refund request, public complaint containing false statements, or external escalation intended primarily to avoid payment for Services properly performed.
Nothing in this section prevents either party from seeking urgent relief, reporting suspected unlawful conduct, complying with a legal obligation, contacting a competent authority, or exercising any mandatory legal right that cannot be restricted.
The parties may agree in writing to use mediation, arbitration, or another alternative dispute resolution procedure. Unless such a procedure is expressly agreed, either party may pursue the remedies available under Section 30.
28. Intellectual property rights
The Client retains all intellectual property rights and other lawful rights it holds in the Source Materials submitted to the Company.
By submitting Source Materials, the Client grants the Company a limited, non-exclusive, worldwide licence to access, copy, store, process, translate, adapt, format, transmit, and disclose those materials only to the extent reasonably necessary to assess the Order, provide the Services, conduct quality control, arrange Delivery, provide support, resolve complaints, maintain security, and comply with legal obligations.
The Client confirms that it owns the Source Materials or has all permissions, licences, consents, and other authority necessary to submit them and permit their processing under these Terms.
Subject to full and successful payment for the relevant Order, the intellectual property rights capable of assignment in the final Translated Materials created specifically for the Client will transfer to the Client upon Delivery, unless the confirmed Order states otherwise.
This transfer applies only to the final version of the Translated Materials produced within the confirmed Order scope. Drafts, alternative versions, internal notes, review comments, quality-control records, and working materials are not transferred unless expressly agreed in writing.
The transfer does not include any rights in the Websites, Platform, software, interfaces, branding, templates, translation memories, terminology databases, glossaries, methodologies, internal workflows, automation systems, AI-assisted tools, quality-control processes, source code, technical infrastructure, operational knowledge, or other pre-existing or independently developed materials belonging to the Company, a Service Performer, or a third party.
Where pre-existing elements are incorporated into the Translated Materials, the Client receives only the rights reasonably necessary to use the final delivered output for its intended lawful purpose, subject to any applicable third-party licence terms.
Until the relevant payment has been received in full and is no longer subject to reversal, chargeback, or cancellation, all assignable rights in the Translated Materials remain with the Company or the relevant rights holder.
The Company may retain translation memories, terminology records, workflow data, and technical information generated during an Order only in accordance with the Privacy Policy, confidentiality obligations, and any applicable project restrictions. Client-identifying or confidential content will not be used for unrelated public or promotional purposes without appropriate authority.
The Client must not remove, alter, conceal, or misuse any copyright notice, trademark, brand element, technical protection, or proprietary identifier appearing on the Platform.
29. Force majeure
The Company will not be responsible for delay, interruption, reduced performance, or failure to perform an obligation where this results from an event or circumstance beyond its reasonable control.
Such events may include natural disasters, severe weather, fire, flood, epidemic or pandemic conditions, war, armed conflict, terrorism, civil unrest, industrial disputes not limited to the Company's workforce, governmental action, legal restrictions, sanctions, interruption of utilities, telecommunications failure, widespread internet disruption, cybersecurity incidents, malicious attacks, cloud or hosting outages, software failures, banking or payment-provider disruption, or failure of essential third-party infrastructure.
The Company will use reasonable efforts to reduce the effect of the event, restore affected operations, and inform Clients where an accepted Order is materially delayed.
During a force majeure event, affected obligations may be suspended, limited, extended, rescheduled, or performed through a reasonable alternative method for the duration of the event and any necessary recovery period.
If the event prevents completion of an accepted Order for an extended period, the Company or the Client may request cancellation of the unperformed part. Where appropriate, the Company will refund the amount paid for Services that have not been performed, subject to work already completed and non-recoverable costs where permitted by applicable law.
A force majeure event does not excuse payment obligations for Services already properly performed or delivered.
30. Governing law and jurisdiction
These Terms, the Websites, the Platform, the Services, and any non-contractual obligations arising from or connected with them are governed by the laws of England and Wales.
Subject to any mandatory rights that apply to the Client, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms, the Platform, the Services, an Order, payment, Delivery, complaint, refund, account restriction, or termination.
If the Client is acting as a consumer and resides in another jurisdiction, nothing in these Terms removes any mandatory consumer protection, statutory guarantee, jurisdictional right, or remedy that cannot lawfully be excluded or restricted by contract.
A consumer may therefore be entitled to bring proceedings before another competent court where mandatory law provides that right.
Before starting formal proceedings, the parties should first follow the complaints and informal dispute-resolution procedures set out in Sections 22 and 27, unless urgent action is reasonably necessary or mandatory law provides otherwise.
Contact details
Operator: OAKDYNE LIMITED
Company number: 16913553
Registered office: 22-28 Wood Street, Doncaster, England, DN1 3LW
Websites: https://oakscribe.com and https://dynevox.com
Oakscribe support: support@oakscribe.com
Dynevox support: support@dynevox.com